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You are about to report this comment from richardnpaul

I have managed to make some more progress, I followed a YouTube video about updating punkbuster to get a little more familiar with the process and got punkbuster updated for both games. The issue I have remaining is that Steam's own browser in big picture mode has no options to change the user agent for BF3 meaning that the only way that I can get it working is in desktop mode.

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